Last updated on 21-03-2025 14:40:00
Preneel 3D Universe is committed to delivering high-quality 3D-printed products to our customers efficiently and securely. Please review our shipping policy to understand how we process and deliver orders.
Order Processing
- All orders are processed within 3-6 business days (excluding weekends and holidays) after receiving payment confirmation.
- Custom or bulk orders may require additional processing time, which will be communicated to you.
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
- Shipping charges are calculated at checkout based on the destination and shipping method selected.
- Estimated delivery times:
- Standard Shipping: 10-12 business days
- Express Shipping: 4-6 business days
- Please note that delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.
International Shipping
- We offer worldwide shipping. International shipping rates and delivery times vary based on location.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Damages & Issues
- Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at support@preneel3duniverse.com so we can resolve the issue.
- We may require photo evidence of the damaged item for claim processing.
Lost or Delayed Shipments
- If your package is delayed or lost in transit, please contact us. We will work with the carrier to resolve the issue.
- We are not responsible for delays caused by the shipping carrier, customs processing, or incorrect shipping addresses provided by the customer.
Contact Us
For any shipping-related inquiries, please contact us at:
Email: support@preneel3duniverse.com
Website: www.preneel3duniverse.com